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Refund & Cancellation Policy

Effective Date: September 20, 2026

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This Refund & Cancellation Policy applies to appointments, diagnostic services, health packages, and other services booked through Govindam Lab or its website.

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1. Appointment Cancellation

Patients are requested to cancel or reschedule their appointment as early as possible.

If an appointment has not yet been utilized, Govindam Lab may allow cancellation or rescheduling depending on the nature of the service and the circumstances.

Certain appointments may have specific cancellation conditions communicated at the time of booking.

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2. Cancellation by the Patient

A patient may request cancellation of a booked service by contacting Govindam Lab through the official contact details provided on the website.

Cancellation requests should include:

  • Patient name

  • Registered mobile number

  • Appointment or booking details

  • Date of appointment

  • Reason for cancellation, where applicable

Cancellation requests will be reviewed based on the status of the booking and the service involved.

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3. Refund Eligibility

Refunds may be considered when:

  • A service has been cancelled within the applicable cancellation period;

  • Govindam Lab is unable to provide a prepaid service;

  • A payment has been successfully deducted but the corresponding booking was not successfully created;

  • A duplicate payment has been made;

  • Another situation is approved by Govindam Lab after review.

Services that have already been performed may generally not be eligible for a refund.

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4. Diagnostic Reports and Medical Information

Diagnostic reports and health-related information are confidential and are intended for the patient and/or authorized recipient.

You should ensure that the contact information provided during booking is accurate so that reports and service communications can be delivered correctly.

Govindam Lab may retain diagnostic records for the period required by applicable laws, regulations, professional standards, or legitimate business requirements.

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4. Health Package Cancellation

Health packages purchased through the website are subject to the package-specific terms communicated at the time of purchase.

If a health package has not been utilized, a cancellation/refund request may be submitted for review.

Once services included in a package have been partially or fully utilized, the refund amount, if any, will be determined based on the services already provided and the applicable terms of the package.

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5. Non-Refundable Services

Unless otherwise approved by Govindam Lab, payments may not be refundable for:

  • Diagnostic tests or examinations that have already been performed;

  • Services that have already been provided;

  • Reports that have already been generated where the service has been completed;

  • Appointments missed without prior cancellation;

  • Services where preparation or other resources have already been arranged specifically for the patient.

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6. Failed or Duplicate Payments

If your bank account or payment method has been debited but the booking was not successfully completed, please contact Govindam Lab with the payment transaction details.

Duplicate payments will be reviewed and, where verified, the eligible excess amount may be refunded.

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7. Refund Processing

Approved refunds will generally be processed through the original payment method, wherever technically possible.

The time taken for the amount to appear in your bank account or payment method may depend on the payment gateway, bank, card issuer, or other financial institution.

Govindam Lab does not control processing times imposed by banks or payment service providers.

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8. Cancellation by Govindam Lab

Govindam Lab reserves the right to cancel, reschedule, or modify an appointment or service due to circumstances including:

  • Equipment maintenance or failure

  • Technical issues

  • Unavailability of required personnel

  • Operational circumstances

  • Safety concerns

  • Force majeure events

  • Other circumstances beyond reasonable control

Where a prepaid service is cancelled by Govindam Lab and cannot be rescheduled, an eligible refund may be provided in accordance with the applicable circumstances.

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9. How to Request a Refund or Cancellation

Please contact:

Govindam Lab
Govindam Marg, Khoja Gate Road,
Bundi, Rajasthan, India

Phone: 8058469241 / 7472442569

Please keep your booking confirmation, receipt, transaction ID, or other payment details available when submitting a request.

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10. Policy Changes

Govindam Lab may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page.

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