Privacy Policy

Effective Date: September 20, 2026

Govindam Lab ("Govindam Lab", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide while using our website, services, appointment booking facilities, and health package services.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use www.govindamlab.com.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Personal Information

Full name
Mobile number
Email address
Age and gender
Address or location details
Appointment details
Information provided while making an enquiry or booking a service

Health-Related Information

When required for providing diagnostic services, we may collect information such as:

Test or examination details
Doctor/referral information
Relevant medical information provided by you
Diagnostic reports and related information

Health-related information will be handled only for legitimate purposes connected with providing healthcare and diagnostic services.

Payment Information

If you make an online payment for any service or health package, payment information may be processed by the applicable payment service provider.

Govindam Lab does not intend to store complete debit/credit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on its own systems.

2. How We Use Your Information

We may use the information collected to:

Schedule and manage appointments
Provide diagnostic and laboratory services
Process health package bookings
Communicate appointment confirmations and updates
Provide reports and service-related information
Respond to enquiries and customer support requests
Process payments and refunds where applicable
Maintain service records
Improve our website and services
Comply with applicable legal and regulatory requirements
Prevent fraud, misuse, or unauthorized activity

3. Sharing of Information

We do not sell or rent your personal information to third parties.

Your information may be shared with trusted service providers or authorized personnel where reasonably necessary to:

Provide diagnostic services
Process online payments
Deliver communications such as SMS, WhatsApp, email, or phone notifications
Maintain website, hosting, IT, or technical services
Comply with applicable laws or lawful requests from authorities

Where third-party service providers process information on our behalf, we expect them to handle such information appropriately and only for the intended purpose.

4. Diagnostic Reports and Medical Information

Diagnostic reports and health-related information are confidential and are intended for the patient and/or authorized recipient.

You should ensure that the contact information provided during booking is accurate so that reports and service communications can be delivered correctly.

Govindam Lab may retain diagnostic records for the period required by applicable laws, regulations, professional standards, or legitimate business requirements.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to:

Maintain website functionality
Understand website usage
Improve user experience
Analyze website performance
Remember certain preferences

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

7. Third-Party Websites and Services

Our website may contain links or integrations to third-party websites, payment providers, communication services, or other platforms.

Govindam Lab is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of such third parties before providing them with personal information.

8. Children's Privacy

Our services may involve diagnostic services for children. Where services are provided to minors, information may be collected from or provided by a parent, guardian, or authorized person as applicable.

We do not knowingly use children's personal information for purposes unrelated to providing the requested services.

9. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or other appropriate handling of your information.

For privacy-related requests, please contact us using the details provided below.

10. Changes to This Privacy Policy

Govindam Lab may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with the revised effective date.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Govindam Lab
Govindam Marg, Khoja Gate Road,
Bundi, Rajasthan, India

Phone: 8058469241 / 7472442569
Website: www.govindamlab.com

By using our website or providing your information to Govindam Lab, you acknowledge that you have read and understood this Privacy Policy.