Refund & Cancellation Policy

Effective Date: September 20, 2026

Welcome to www.govindamlab.com, the official website of Govindam Lab.

By accessing or using this website, booking an appointment, purchasing a health package, or using any service provided through the website, you agree to comply with these Terms & Conditions.

If you do not agree with these terms, please do not use the website or its services.

1. About Our Services

Govindam Lab provides diagnostic and laboratory-related services, including services such as:

MRI
CT Scan
Sonography
Digital X-Ray
Pathology and laboratory testing
2D Echocardiography
Health packages
Appointment-related services

The availability of specific services may vary depending on location, equipment, medical requirements, scheduling, and other operational factors.

2. Appointment Booking

When making an appointment, you agree to provide accurate and complete information.

You are responsible for ensuring that:
Your name and contact information are correct;
The selected service is appropriate for your requirements;
You arrive at the facility at the scheduled time;
Any required preparation instructions are followed.

An online appointment request does not necessarily constitute confirmation until it has been accepted or confirmed by Govindam Lab.

3. Health Packages

Health packages displayed on the website may include a specific combination of diagnostic tests and services.

Package prices and inclusions may change from time to time.

Before undergoing the services, patients should confirm the applicable package, tests included, price, preparation requirements, and any other relevant conditions.

4. Prices and Payments

Prices displayed on the website are subject to change.

Govindam Lab reserves the right to correct pricing, description, availability, or other errors that may appear on the website.

Where online payment is available, payment processing may be handled through a third-party payment service provider.

Additional terms of the applicable payment provider may also apply.

5. Diagnostic Reports

Diagnostic reports are prepared based on the information, samples, images, or examinations available to our authorized professionals and applicable diagnostic procedures.

Patients should consult their treating physician or qualified healthcare professional for interpretation of diagnostic results and medical advice.

Govindam Lab does not provide a substitute for consultation with a qualified medical professional.

6. Website Information

We make reasonable efforts to keep the information on this website accurate and current.

However, information regarding services, prices, availability, equipment, packages, schedules, and other details may change without prior notice.

Website information should not be considered a substitute for professional medical advice.

6. Failed or Duplicate Payments

If your bank account or payment method has been debited but the booking was not successfully completed, please contact Govindam Lab with the payment transaction details.

Duplicate payments will be reviewed and, where verified, the eligible excess amount may be refunded.

7. Medical Disclaimer

Information available on this website is provided for general informational purposes.

The website does not provide diagnosis, treatment, prescription, or emergency medical advice.

Patients should consult a qualified doctor or healthcare professional regarding their individual medical condition, test results, diagnosis, treatment, or medication.

In case of a medical emergency, contact the appropriate emergency medical service or visit the nearest emergency facility.

8. User Responsibilities

You agree not to:

Use the website for unlawful purposes;
Provide false or misleading information;
Attempt to gain unauthorized access to the website or its systems;
Interfere with website security or functionality;
Copy, reproduce, modify, or distribute website content without authorization;
Upload malicious software or harmful code;
Use the website to infringe the rights of others.

9. Intellectual Property

Unless otherwise stated, the content of this website, including text, logos, graphics, images, design elements, branding, and other materials, belongs to Govindam Lab or its respective licensors.

You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission.

10. Third-Party Services

The website may use or link to third-party services such as payment gateways, communication platforms, analytics services, hosting providers, or other external services.

Govindam Lab is not responsible for the availability, content, security, or policies of third-party services.

Your use of third-party services may be subject to their own terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, Govindam Lab shall not be responsible for losses arising from:

Temporary website unavailability;
Internet or network failures;
Third-party service interruptions;
Incorrect information provided by a user;
Delays caused by circumstances beyond reasonable control;
Unauthorized access caused by circumstances outside reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

12. Force Majeure

Govindam Lab shall not be considered in breach of these terms for delays or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, government restrictions, technical failures, equipment failures, public emergencies, power outages, network disruptions, or other similar events.

13. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information is collected and handled.

14. Changes to These Terms

Govindam Lab reserves the right to modify these Terms & Conditions at any time.

Updated terms will be published on this page with the revised effective date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

15. Governing Law and Jurisidiction

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable law, disputes relating to the website or services shall be subject to the jurisdiction of the competent courts having jurisdiction over Govindam Lab's place of business in Bundi, Rajasthan.

16. Contact Us

For questions regarding these Terms & Conditions, please contact:

Govindam Lab
Govindam Marg, Khoja Gate Road,
Bundi, Rajasthan, India

Phone: 8058469241 / 7472442569

Website: www.govindamlab.com